FAQ
Frequently Asked Questions
Need help? Here are some common questions.
General
EditionSani is a trusted online marketplace offering a wide selection of quality products across multiple categories, including Beauty & Personal Care, Health, Fashion, Electronics, Home & Kitchen, Baby, Pet Supplies, Sports, and more
EditionSani Digital Business Solutions Operated by Idalore Health & Wellness LLC 3026 Wilson Ave Bronx NY 10469 USA Support: +1 (347) 488-5197Â
We are located at 3026 Wilson Ave, Bronx, NY 10469, United States. Feel free to visit or reach out to us!
Our Customer Support team is available to assist you during the following hours:
Business Hours
Monday – Saturday: 8:00 AM – 8:00 PM (EST)
Sunday: Closed
If you contact us outside of our business hours, we’ll respond to your inquiry as soon as possible on the next business day.
Phone: +1 (347) 488-5197
Email: contact@editionsani.com
We’re here to help! You can contact the EditionSani Customer Support Team through any of the following methods:
EditionSani Business Address
3026 Wilson Ave
Bronx, NY 10469
United States
 Phone
+1 (347) 488-5197
WhatsApp
+1 (332) 261-8554
Customer Support Hours
Monday – Saturday: 8:00 AM – 8:00 PM (EST)
Sunday: Closed
You can also contact us through our Contact Us page. We aim to respond to all emails within 24 business hours and to WhatsApp messages as quickly as possible during business hours.
SHOPPING INFORMATION
Browse our products, add your desired items to your shopping cart, proceed to checkout, and complete your secure payment.
Orders can only be modified or canceled before they have been processed for shipment.
You will receive an order confirmation email immediately after your payment has been successfully processed.
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Yes. You may check out as a guest or create an account for a faster shopping experience.
Sign in to your EditionSani account and visit My Account → Orders.
Shipping & Delivery
Yes. Free shipping is available on eligible products and promotional offers.
United States: 3–7 Business Days
International: 7–20 Business Days
We partner with trusted shipping providers including USPS, UPS, FedEx, and DHL.
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A tracking number will be sent to your email once your order has been shipped.
Yes. We deliver to many countries worldwide.
PAYMENT INFORMATION
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Absolutely. All transactions are encrypted and processed through trusted payment providers.
Your payment is processed immediately after your order has been confirmed.
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Please verify your payment information or contact your bank. You may also try another payment method.
Returns & Refunds
Most items may be returned within 7Â days if they are unused and in their original packaging.
Contact our Customer Support team with your order number to receive return instructions.
Approved refunds are usually processed within 5–14 business days.
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Please contact us within 7 days of delivery and include your order number along with photos of the item.
My Account
Click My Account and select Create Account.
Click Forgot Password? on the login page and follow the instructions.
Yes. Log into your account to update your personal information, addresses, and contact details.
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Yes. Your account allows you to save and manage multiple shipping and billing addresses.
Customer Support
Address
3026 Wilson Ave
Bronx, NY 10469
United States
Phone
+1 (347) 488-5197
Monday – Saturday
8:00 AM – 8:00 PM (EST)
Email inquiries are typically answered within 24 business hours.
Phone support is available during business hours.
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If you can’t find the answer you’re looking for, please contact our Customer Support team. We’re always happy to assist you.
