Last Updated: July 12, 2026

Returns & Refunds Policy

At EditionSani, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and tags (if applicable).
  • Be accompanied by proof of purchase or order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products
  • Beauty and cosmetic products that have been opened or used
  • Perishable goods
  • Gift cards
  • Downloadable digital products
  • Customized or personalized items
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will review your request and provide an appropriate solution, including a replacement or refund when applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The return was caused by our error.

We recommend using a trackable shipping service for all returns.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

EditionSani

📍 3026 Wilson Ave, Apt 3
Bronx, NY 10469
United States

📧 Email: contact@editionsani.com

We are committed to providing excellent customer service and resolving any issues as quickly as possible.